Manhattan Associates, Atlanta, USA
Senior Quality Analyst
- Managed implementation and support projects by providing active customer support for clients in multiple industries, including Big Lots, The Home Depot, Kohl’s, Raley’s, National DCP.
- Involved extensively in providing knowledge/training of base functionality to above clients in labor management and warehouse management solutions, along with design of custom functionalities.
- Improved accuracy of throughput reports to ~95% accuracy in the above implementations by resolving issues of throughput computations arising from the integration with the warehouse management.
Manhattan Associates, Bengaluru, India
- Involved extensively in the design, quality testing and deployment of base and custom functionality in inventory optimization, forecasting, order management and planning solutions.
- Involved in agile development projects and the associated iteration planning, sprint management and scrum updates.
- Utilized knowledge of above solutions to design custom functionality, write technical and functional documentations, and knowledge transfer to internal support teams and clients.